At TheWrapWhisperers ("TheWrapWhisperers", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Collection of Personal Information

To provide you with our products and services, we may collect certain personal information, including but not limited to:

• Full Name
• Email Address
• Mobile Number
• Shipping and Billing Address
• Company Name (for corporate orders)
• GST Details (where applicable)
• Order Details
• Personalized messages, names, photographs, artwork, logos, or other customization content submitted by you
• Any information voluntarily shared while contacting our customer support team

Providing this information enables us to process and fulfil your orders efficiently.

Automatically Collected Information

When you browse our website, certain information may be collected automatically through your browser or device, including:

• Internet Protocol (IP) Address
• Browser Type and Version
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Time Spent on Individual Pages
• Referral Source
• Website Usage Statistics

This information helps us improve our website's functionality, performance, and overall customer experience.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies may be used to:

• Remember your preferences
• Maintain your shopping cart
• Improve website functionality
• Analyse website traffic and user behaviour
• Deliver relevant marketing communications and advertisements

You may choose to disable cookies through your browser settings. However, doing so may limit certain features and functionality of our website.

Purpose of Collecting Personal Information

We collect and use your information for legitimate business purposes, including:

• Processing and fulfilling orders
• Creating personalized products as requested
• Providing customer support
• Communicating order confirmations and shipping updates
• Managing returns, refunds, and exchanges
• Improving our products, services, and website
• Sending promotional offers, newsletters, and marketing communications (where permitted by applicable law)
• Preventing fraudulent or unauthorized transactions
• Complying with legal and regulatory obligations

Disclosure of Personal Information

We value your privacy and do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted third-party service providers where necessary to operate our business, including:

• Payment Gateway Providers
• Shipping and Logistics Partners
• Technology Service Providers
• Marketing and Communication Platforms
• Government Authorities or Regulatory Bodies where required by applicable law

These third parties receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

Personalized Content and Corporate Orders

As a personalized gifting company, we may receive names, messages, photographs, company logos, artwork, branding assets, employee details, delivery addresses, or other content supplied by customers for the purpose of fulfilling customized orders.

Such information is used solely for designing, producing, and delivering the requested products and is treated with strict confidentiality.

We do not reproduce, publish, or use customer-provided content for any commercial purpose without obtaining prior consent, except where required for order fulfilment.

Payment Information and Security

All online payments are processed securely through trusted third-party payment service providers.

TheWrapWhisperers does not store your complete debit card details, credit card information, UPI PIN, net banking credentials, or other sensitive payment information on its servers.

Please refer to the respective payment provider's Privacy Policy for details regarding their handling of payment information.

Protection of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to use commercially acceptable security measures, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.

Retention of Personal Information

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Maintain business records
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our policies and agreements

Once the information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where legally permissible
• Withdraw consent for marketing communications at any time
• Request clarification regarding how your information is being used

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites and Services

Our website may contain links to third-party websites or services for your convenience.

Once you leave our website, the privacy practices of those third-party websites will apply. TheWrapWhisperers is not responsible for the privacy policies, content, or practices of external websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who access the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

Compliance with Applicable Laws

We may disclose personal information where required to comply with applicable laws, legal proceedings, governmental requests, court orders, or to protect our legal rights, customers, employees, or business operations.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page along with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

Contact Information

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the manner in which your personal information is handled, please contact us.

 We will make every reasonable effort to respond to your query in a timely manner.