Return, Refund & Exchange Policy

At TheWrapWhisperers, every gift is carefully curated and packed with attention to detail. We strive to ensure that every order reaches you in perfect condition. Please read our Return, Refund & Exchange Policy carefully before placing an order.

By placing an order on our website, you agree to the terms outlined below.

Order Cancellation

• Orders may be cancelled only if they have not been processed or dispatched.
• To request a cancellation, please email us at support@thewrapwhisperers.com with your order ID as soon as possible.
• Once an order has been dispatched, it cannot be cancelled.

Damaged or Incorrect Products

We take great care in packaging every order. However, in the unlikely event that your order arrives damaged, defective, or incorrect, we are here to help.

To enable us to investigate and resolve the issue quickly, please ensure the following:

• Record an uninterrupted unboxing video from the moment the sealed package is opened.
• The video must clearly show:
  • the unopened parcel,
  • the shipping label,
  • the product(s) received, and
  • the damage or issue, if any.

Please note: An unboxing video is mandatory for claims relating to damaged, defective, missing, or incorrect products. Unfortunately, we will be unable to process such claims without this evidence.

Any such issue must be reported to us within 48 hours of delivery by emailing [support@thewrapwhisperers.com] along with the Order ID, photographs, and the unboxing video.

Upon verification, we will arrange for a replacement, exchange, or other appropriate resolution at our discretion.

Exchange Policy

We offer exchanges only under specific circumstances.

Products may be eligible for exchange if:

• The wrong product has been delivered
• The product is damaged during transit
• or a manufacturing defect is identified.

Exchange requests must be raised within 48 hours of delivery.

To be eligible for an exchange, the product must:

• be unused,
• be in its original packaging,
• Include all tags, labels, and accessories,
• be returned in the same condition in which it was delivered.

Only one exchange request per order will be accommodated.

If the requested replacement product is unavailable, we may issue a store credit or provide an alternative solution at our discretion.

Personalized & Customized Products

As most of our products are made or curated specifically for you, personalized and customized products cannot be returned, exchanged, or refunded, except in cases where:

• The wrong product has been delivered
• The product has arrived damaged
• Or there is a manufacturing defect.

This includes products customized with names, initials, photographs, logos, messages, artwork, or any customer-provided content.

We request you to carefully review all spellings, customization details, and order information before confirming your purchase.

Non-Returnable Products

The following products are not eligible for return or exchange:

• Personalized or customized products
• Products purchased during sale or promotional events
• Products purchased using discount coupons or gift vouchers
• Gift cards
• Products returned without original packaging
• Used, damaged, or altered products
• Products damaged due to misuse or improper handling after delivery

Reverse Pickup & Shipping

Where reverse pickup service is available, we will arrange the pickup after your request has been approved.

For locations where reverse pickup is unavailable, customers may be requested to ship the product to the address provided by us.

The product must be dispatched within 5–7 business days of approval. Failure to do so may result in cancellation of the exchange request.

Unless the return is due to an error on our part, shipping charges associated with exchanges may be borne by the customer.

Refund Policy

Refunds are processed only under the following circumstances:

• The ordered product is unavailable
• The order is cancelled before dispatch
• Or a refund has been approved after verification of a damaged or incorrect product.

Approved refunds will be initiated to the original payment method within 7–10 business days.

The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping charges, if applicable, are generally non-refundable unless the error occurred on our part.

How to Raise a Request

To request a cancellation, exchange, or report a damaged product, please email us at:

Email: support@thewrapwhisperers.com

Subject Line: Order ID – Return / Exchange Request

Please include:

• Order ID
• Registered Name
• Contact Number
• Reason for the request
• Photographs of the product
• Unboxing video (where applicable)

Our customer support team will review your request and respond within 1–2 business days.

Need Assistance?

If you have any questions regarding your order or this policy, please feel free to contact us.

We are committed to making your gifting experience as seamless and delightful as possible.